Performance Assurance

Monitoring and analysis of IT operations

How does it work?

Using Zerum Valk – a tool that performs an in-depth analysis of network traffic in a passive and continuous manner, covering the entire IT infrastructure, without agents or impacts on the environment – the service combines 24x7x365 monitoring with specialized human support, following the steps:
Complete monitoring of the network and systems with non-intrusive plug & play technology.

How does it work?

Using Zerum Valk – a tool that performs an in-depth analysis of network traffic in a passive and continuous manner, covering the entire IT infrastructure, without agents or impacts on the environment – the service combines 24x7x365 monitoring with specialized human support, following the steps:
Complete monitoring of the network and systems with non-intrusive plug & play technology.

Traffic analysis between all devices, including IoT

The team monitors communication behavior between connected devices in real time – from servers and workstations to sensors and IoT devices. This makes it possible to identify patterns, anomalies and failures with granularity.

Diagnosis of critical bottlenecks

  • Slowdowns in FTP, SMB, NFS and authentication;
  • Retransmissions and zero windows;
  • Failures in load balancing, DNS and SSL/TLS;
  • Slow queries in databases;
  • Problems with static objects and caching.

Periodic technical and executive reports

With suggestions for improvement and strategic vision and end-to-end analysis of the user’s digital journey, with a focus on RTT, response time and HTTP errors.
Acting guided by real data extracted from the network, with forensic precision. With suggestions for improvement and strategic vision and end-to-end analysis of the user’s digital journey, with a focus on RTT, response time and HTTP errors.
Acting guided by real data extracted from the network, with forensic precision.

Total visibility. Immediate response.

With Performance Assurance, your team stops operating in the dark and starts to see clearly where the bottlenecks are, how to solve them and how to avoid them. You turn technical complexity into fast action, improve operational efficiency and ensure that the digital experience is always at the level your business demands.

More
benefits

integration with ITSM processes

The Performance Assurance service connects naturally to ITSM workflows, helping to prioritize incidents based on real impact. This reduces rework, speeds up average resolution times and improves operational SLAs.

operational noise reduction

With detailed traffic visibility and accurate correlation, the service filters out irrelevant alarms and avoids unnecessary investigations. This allows your team to focus efforts only on the events that really affect the user experience.

business-oriented vision

In addition to technical metrics, the service’s reports and analyses translate infrastructure data into tangible impacts for the business. This strengthens decision-making by managers and brings IT closer to the organization’s strategic priorities.

Questions and answers

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